Refund & Return Policy

At Zunavello, customer satisfaction is important to us. We want you to feel confident when shopping with us.

If you are not completely satisfied with your purchase, please review the following return and refund guidelines.

30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, your item must be:

• In the same condition as when you received it

• Unused and unworn, where applicable

• In its original packaging, where reasonably possible

• Accompanied by proof of purchase or an order number

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

How to Request a Return

To initiate a return, please contact us at:

support@zunavello.com

Include your order number, the item you wish to return, and a brief explanation of your request.

Our customer support team will review your request and provide return instructions.

Please do not send items back without first contacting our support team.

Return Address: The applicable return address will be provided after your request is reviewed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and photos if available.

We will review your request and work with you to arrange an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Perishable products

• Personal care products that cannot be returned for hygiene or safety reasons

• Personalized or custom-made products

• Gift cards

• Other products clearly identified as non-returnable before purchase

Exceptions required by applicable law will continue to apply, including rights related to defective or incorrectly described products.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated or required by law.

If the return results from an incorrect, defective, or damaged item, Zunavello will arrange an appropriate remedy in accordance with applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

Any required refunds of original shipping charges will be handled in accordance with applicable law.

Exchanges

If you would like to exchange an item, please contact support@zunavello.com.

Exchanges are subject to product availability and the circumstances of your request.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate your request before the order is shipped. Once an order has been dispatched, the applicable return procedure may need to be followed.

Contact Information

For questions about returns, refunds, or exchanges:

Email: support@zunavello.com

Website: https://zunavello.com

We appreciate your understanding and thank you for shopping at Zunavello.